RETURN & REFUND POLICY

Last Updated: October 7, 2026

At pureuro, we take pride in the quality of our products and are committed to providing a positive shopping experience. If you are not satisfied with your purchase, we offer a straightforward return and refund process subject to the terms below.

1. RETURN ELIGIBILITY

We accept eligible returns within 30 days of the date of purchase.

To be eligible for a return:

• The item must be new, unused, unwashed, and undamaged.

• The item must be free from stains, makeup, deodorant, perfume, or other signs of wear.

• Original tags must remain attached.

• The item must be returned in its original packaging, where applicable.

• All original accessories, documentation, and included materials must be returned with the item.

• A valid proof of purchase (such as an original order confirmation or receipt) is required.

Items that do not meet these requirements may be rejected or subject to a reduced refund, to the extent permitted by applicable law. Nothing in this policy limits any mandatory statutory rights that cannot legally be excluded.

2. HOW TO INITIATE A RETURN

• Step 1 – Contact Us:

  Before sending any item back, please contact our Customer Service team at contact@pureuro.com with:

  1. Your order number;

  2. The item(s) you wish to return;

  3. The reason for the return; and

  4. Clear photos/videos if the item is defective or damaged.

  Please wait for our authorization and official return instructions before shipping your package.

• Step 2 – Prepare Your Return:

  Pack the item(s) securely in the original packaging whenever possible. Ensure all tags, accessories, and documentation are included.

• Step 3 – Ship Your Return:

  Ship the package to the designated return address provided by our Customer Service team. We strongly recommend using a trackable shipping service and retaining your proof of postage and tracking number until your refund is completed.

  (Do not send returns without prior authorization).

3. REFUND PROCESS

• Inspection & Processing Time: Once received at our facility, returned items are inspected within 5–7 business days. Approved refunds are processed within 14–21 business days.

• Payment Method: Approved refunds will be issued to the original payment method used for purchase.

• Refund Coverage:

  • The refund covers the eligible purchase price of the item(s) and mandatory tax charges where required by law.

  • Original shipping charges are non-refundable unless the return is due to an error on our part.

  • A $10 return processing fee may be deducted from the refund amount for eligible voluntary returns, where permitted by law.

4. RETURN SHIPPING COSTS

• Customer-Requested Returns (Change of Mind / Incorrect Size):

  If returning for personal preference, size selection, or change of mind, you are responsible for the return shipping costs.

• Damaged, Defective, or Incorrect Items:

  If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery at contact@pureuro.com with photos/videos. If verified as our error or a product defect, pureuro will cover applicable return shipping costs or provide a full replacement/remedy.

5. EXCHANGES

We do not currently offer direct exchanges. If you require a different size, color, or item, please return the original item for a refund and place a new order for the preferred product.

6. NON-RETURNABLE ITEMS

Unless required by applicable law, the following are not eligible for return:

• Items worn, washed, altered, or laundered after receipt;

• Items damaged after delivery due to customer handling;

• Items returned without original tags or packaging;

• Items returned after the 30-day window; and

• Items marked as final sale or custom/personalized items.

7. RETURN PACKAGES LOST OR DAMAGED IN TRANSIT

Customers are responsible for securely packaging returned items. pureuro is not responsible for return packages that are lost, stolen, or damaged during transit when arranged by the customer.

8. FRAUDULENT OR ABUSIVE RETURNS

We reserve the right to investigate and restrict return privileges associated with suspected abusive activity, including excessive return frequency, returns of items not purchased from pureuro, or fraudulent claims.

9. STATUTORY CONSUMER RIGHTS

This policy complements and does not restrict any mandatory consumer rights or legal statutory warranties provided under applicable governing laws.

10. REFUND DELAYS

If you have not received an approved refund after the processing period:

1. Re-check your bank or payment account.

2. Contact your credit card issuer or bank, as posting times can vary.

3. If issues persist, please contact us at contact@pureuro.com.

11. CONTACT US

For any questions regarding returns, cancellations, or refunds, please contact us:

Email: contact@pureuro.com