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      Shipping Policy

      SHIPPING & DELIVERY POLICY

      Last Updated: October 7, 2026

      Thank you for shopping with pureuro. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through pureuro.com.

      Please review this policy carefully before placing an order.

      1. ORDER PROCESSING

      All orders are processed after successful payment has been received and verified.

      Orders are generally processed and prepared for shipment within:

      2–5 business days

      Order processing may take longer during:

      • Holidays;

      • Major promotional events;

      • Seasonal sales periods;

      • Product launches;

      • Unexpected increases in order volume; or

      • Other circumstances outside our reasonable control.

      Order processing time is separate from shipping transit time. Once your order has been processed and handed over to the shipping carrier, the applicable transit time begins.

      2. ORDER CHANGES AND CANCELLATIONS

      If you notice an error in your order, including an incorrect:

      • Shipping address;

      • Recipient name;

      • Phone number;

      • Email address;

      • Product, Size, Color, or Quantity,

      please contact us as soon as possible at: contact@pureuro.com

      Order Modification:

      We will make reasonable efforts to accommodate order modification requests received within 24 hours after the order is placed. However, we cannot guarantee that an order can be modified once it has entered processing, packaging, or shipment.

      Order Cancellation:

      Cancellation requests should also be submitted within 24 hours after the order is placed. Once an order has been processed or shipped, cancellation may no longer be possible. If cancellation is no longer possible, you may need to follow our Return & Refund Policy after delivery.

      3. ORDER CONFIRMATION

      After your order is successfully placed, we will generally send an order confirmation to the email address provided during checkout.

      Please review the confirmation carefully to ensure that:

      • Your name is correct;

      • Your shipping address is correct;

      • Your contact information is correct;

      • Your selected products, sizes, and colors are correct; and

      • The order quantity is correct.

      If you discover an error, please contact us immediately.

      4. WHERE ORDERS ARE PROCESSED

      Orders may be processed and shipped through our international fulfillment network, including fulfillment facilities in Asia. The actual shipping origin may vary depending on product availability, inventory, destination, and fulfillment arrangements. The shipping origin does not affect your rights under applicable consumer protection laws.

      5. TRACKING INFORMATION

      Once your order has been shipped, we will generally send a Shipping Confirmation email containing your tracking number.

      Tracking information may take some time to become active after the carrier receives and scans the package. If you do not receive tracking information within approximately 5 business days after your payment has been successfully completed, please contact us at contact@pureuro.com.

      Please note that tracking updates may sometimes be delayed while a package is:

      • Being processed by the carrier;

      • Moving between international facilities;

      • Undergoing customs processing;

      • Transferred between carriers; or

      • Awaiting its next transportation scan.

      6. HOW TO TRACK YOUR ORDER

      You can track your order using the tracking number provided in your Shipping Confirmation email.

      Depending on the carrier used for your order, tracking may be available through the carrier's official tracking system or a third-party tracking service such as 17TRACK. Tracking availability, update frequency, and estimated delivery dates are provided by the relevant carrier and may change during transit.

      7. ESTIMATED DELIVERY TIMES

      The estimated delivery time consists of:

      Estimated Delivery Time = Order Processing Time + Shipping Transit Time

      Estimated Processing Time: 2–5 business days

      Estimated Transit Time by Destination:

      Destination Estimated Transit Time
      United States 7–15 business days
      Canada 5–12 business days
      Europe 5–12 business days
      United Kingdom 5–12 business days
      Other destinations May vary depending on location and shipping service

      These are estimated delivery times, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier, customs processing, weather, holidays, transportation conditions, and other circumstances outside our reasonable control.

      8. DELIVERY DELAYS

      Although we work with our shipping partners to deliver orders within the estimated delivery period, delays may occur.

      Possible causes include:

      • Customs inspections;

      • Severe weather;

      • Transportation disruptions;

      • Carrier delays or high shipping volumes;

      • Holidays;

      • Incorrect or incomplete address information;

      • Local delivery restrictions or customs documentation requirements;

      • Government restrictions; or

      • Other circumstances beyond our reasonable control.

      A delay in tracking updates does not necessarily mean that your package has been lost.

      9. CUSTOMS CLEARANCE AND TRACKING UPDATES

      For international shipments, tracking information may not update continuously while the package is traveling between countries or undergoing customs processing. In some cases, several days may pass between tracking scans.

      Customs authorities may also temporarily hold packages for inspection or additional documentation. We cannot control the processing speed of customs authorities or local postal and delivery services.

      10. CUSTOMS, DUTIES, AND TAXES

      Applicable taxes, duties, customs charges, or other government-imposed fees may vary depending on the destination country and applicable laws.

      Where taxes or other applicable charges are included in the amount displayed at checkout, this will be reflected in the order total. Where applicable law requires additional customs duties, import charges, or other fees to be paid separately, the customer may be responsible for those charges unless otherwise stated at checkout or required by applicable law.

      We recommend checking with your local customs authority if you have questions regarding potential charges for your destination. pureuro is not responsible for delays caused by customs authorities.

      11. ADDRESS ACCURACY

      Customers are responsible for providing complete and accurate shipping information at checkout.

      Please carefully check:

      • Full name;

      • Street address, apartment or unit number;

      • City, State/Province, Postal/ZIP code, Country; and

      • Phone number where required.

      If you discover that your shipping information is incorrect, contact us immediately at contact@pureuro.com. We will make reasonable efforts to assist with address corrections, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

      12. INCORRECT OR INCOMPLETE ADDRESS

      If a package cannot be delivered because the customer provided an incorrect, incomplete, or invalid address, the package may be returned to the carrier, sender, fulfillment facility, or another designated location.

      Where permitted by applicable law, additional shipping or reshipping costs may apply if the customer requests that the order be shipped again. If the package is returned to us, please contact us promptly so that we can determine the available options.

      13. REFUSED OR UNCLAIMED PACKAGES

      If a customer refuses delivery, fails to collect a package, or does not cooperate with reasonable delivery or customs requirements, the package may be returned, abandoned, or otherwise handled by the carrier or applicable authorities.

      Where permitted by applicable law, we may deduct reasonable shipping, return, storage, or other costs actually incurred from any refund. However, nothing in this section limits any mandatory consumer rights that apply to you under applicable law.

      14. LOST OR MISSING PACKAGES

      If your tracking information indicates that a package has been delivered but you cannot locate it, please:

      1. Check around your delivery address;

      2. Check with household members, neighbors, or building management;

      3. Contact the local carrier; and

      4. Contact us at contact@pureuro.com.

      We may assist in contacting the relevant shipping provider and investigating the delivery status. If a package is confirmed to have been lost in transit, we will work with the customer to determine an appropriate solution in accordance with our policies and applicable law.

      15. PACKAGES DAMAGED DURING DELIVERY

      If your package arrives visibly damaged, please contact us as soon as reasonably possible.

      Where possible, please provide:

      • Your order number;

      • Photographs of the package;

      • Photographs of the shipping label; and

      • Photographs showing the damaged product.

      This information may help us investigate the issue with the shipping carrier and process an appropriate remedy.

      16. DELIVERY TO THE WRONG ADDRESS

      If a package is delivered to an address incorrectly entered by the customer, pureuro may not be able to recover the package. We will make reasonable efforts to assist where possible, but we cannot guarantee recovery or replacement when the incorrect address was provided by the customer.

      If the error was caused by us or our fulfillment/shipping partner, please contact us so that we can investigate and provide an appropriate solution.

      17. SHIPPING GUARANTEE

      We understand that customers want confidence when placing an online order.

      If an order has not been delivered within 60 days from the date of purchase, excluding delays caused by circumstances outside our reasonable control or circumstances attributable to the customer, please contact us at contact@pureuro.com.

      We will investigate the shipment and, where appropriate, provide a replacement or refund in accordance with applicable law and our policies. This 60-day policy does not limit any mandatory consumer rights that may apply to your order.

      18. DELIVERY CONFIRMATION

      Once the carrier's tracking system records a package as delivered, the shipment may be considered delivered for tracking purposes.

      If you have not received a package despite a “Delivered” status, please contact us promptly. We may request that you contact the carrier or provide additional information so that the delivery can be investigated.

      19. THIRD-PARTY CARRIERS

      We work with third-party shipping and fulfillment providers to deliver orders. Once an order has been transferred to a shipping carrier, delivery times and tracking updates may be affected by the carrier's operations.

      We are not responsible for carrier delays that are outside our reasonable control, but we will make reasonable efforts to assist with shipment-related inquiries.

      20. FORCE MAJEURE

      We will not be responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

      • Natural disasters or severe weather;

      • War or civil unrest;

      • Government restrictions, epidemics, or pandemics;

      • Transportation disruptions, labor disputes, or carrier interruptions;

      • Customs delays; or

      • Other extraordinary circumstances.

      When such circumstances occur, we will make reasonable efforts to minimize the impact on your order.

      21. CONTACT US

      If you have questions regarding shipping, tracking, delivery, address changes, missing packages, or other delivery matters, please contact us:

      Email: contact@pureuro.com

      For information regarding returns and refunds, please refer to our Return & Refund Policy.